Returns and Refund Policy
To reduce disappointment If you have any doubts over what will be a perfect size of any product, we would recommend contacting us. Please use the contact form
Collared Creatures endeavors to supply the highest quality goods and service and operates a simple 14-Day "No Quibble Guarantee" returns policy. If any item is unsuitable, return it to Collared Creatures, Cross Hill Cottage, Highgate, Balne, DN14 0Es. If the goods are faulty we will credit back the return postage, If the product is just not to the customers like or not suitable the return postage will be at the customers cost
If the 14 day period has lapsed, subject to items being returned in perfect condition, you will be offered a Credit Note to the product value, redeemable at any time over the following 3 months, simply call on 03335777770.
We suggest sending items back via recorded delivery for your own proof of delivery as Collared Creatures cannot accept responsibility for items lost or damaged in return transit. Return carriage postage costs are not reimbursable.
When returning an item the following must be clearly detailed.
1. Customer name 2. Order number or reference 3. Date of your order 4. Product Code and Quantity of the item you would like to cancel.
Any items returned must not have been used or worn as this will result in a refusal to refund. Sale Items are also Non-refundable.
Once we have received returned goods they will be subject to inspection, pending which, we will then refund or exchange the items for something else.
Refunds after 14 days from the date of dispatch are at the discretion of Collared Creatures.
Your statutory rights are not affected.